1.1 Information We Collect

• Personal Information: When you purchase courses or contact us, we may collect personal information including your name, email address, phone number, professional background, and payment details. This information is necessary to provide our services and communicate with you effectively about your RICS APC journey.
• Usage Data: We automatically collect information about how you interact with our website and course materials, including pages visited, time spent on materials, progress through courses, and technical information about your device and browser.
• Communications: We retain records of communications between you and APC Mastery Path, including emails, support inquiries, and feedback you provide about our courses and services.

1.2 How We Use Your Information

• Service Delivery: We use your personal information to provide access to purchased courses, process payments, and deliver the educational services you've requested, including all of our courses.
• Communication: We may contact you regarding your course progress, important updates to your purchased materials, technical issues, or responses to your inquiries.
• Improvement: We analyze usage patterns to improve our courses, website functionality, and overall user experience.
• Marketing: With your consent, we may send you information about new courses, special offers, promotional codes, or industry insights that may be relevant to your professional development.

1.3 Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Platform Provider: Your course access and learning data are processed through TrainerCentral (operated by Zoho Corporation) as necessary to deliver our online education services.
• Payment Processing: Payment information is processed through secure, PCI-compliant payment processors integrated with TrainerCentral to handle transactions safely.
• Legal Requirements: We may disclose information if required by law, court order, or to protect our legal rights and those of our users.

1.4 Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, regular security assessments, and limiting access to personal information to authorized personnel only.

1.5 Your Rights

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal information, subject to our legitimate business needs and legal obligations.
• Data Portability: You have the right to receive your personal information in a structured, commonly used format.

1.6 Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences.

1.7 Third-Party Services

Our website may contain links to third-party websites, including TrainerCentral and professional resources. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

TrainerCentral Platform: Our courses are hosted on TrainerCentral, and your use of the platform is also subject to TrainerCentral's Privacy Policy. We encourage you to review their privacy practices on their website at www.trainercentral.com.

1.8 Updates to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices.

2. Terms of Service

2.1 Agreement

By purchasing and accessing courses from APC Mastery Path, you agree to be bound by these Terms of Service. These terms govern your use of our educational services, website, and course materials.

2.2 Service Description

APC Mastery Path provides educational services focused on RICS APC preparation, including online courses, mentorship, and professional development resources. These courses are coupled with comprehensive notes, presentations, question and answer banks, and recorded video content.

Course Access and Platform

• Platform Dependency: Our courses are delivered through TrainerCentral, a third-party learning management platform operated by Zoho Corporation (www.trainercentral.com). Your access to course materials is subject to the continued operation of the TrainerCentral platform.
• Access Duration: You will have access to your purchased course materials for as long as the TrainerCentral platform remains operational and our partnership continues. While we cannot guarantee indefinite access, TrainerCentral is operated by Zoho Corporation, an established global technology company with a strong track record of platform reliability.
• Technical Requirements: You are responsible for ensuring you have appropriate internet connectivity and compatible devices to access the course materials, videos, presentations, notes, and question banks.
• Best Efforts Commitment: We will do our best to serve all people who put their trust in us by purchasing our courses, and we will work in accordance with the rules and policy terms of TrainerCentral (www.trainercentral.com).

2.3 Payment Terms

• Course Pricing: All course prices are displayed in British Pounds (GBP) and are subject to change without notice. Current students will not be affected by price changes for courses they have already purchased.
• Payment Processing: Payments are processed securely through TrainerCentral's integrated payment systems, which comply with industry-standard security protocols.
• Promotional Offers: We regularly offer discount codes, coupon codes, and promotional pricing. These offers are subject to terms and conditions that will be specified at the time of the promotion. Listed prices on our website can be discounted through these promotional codes.

2.4 Refund Policy

• No Standard Refunds: In accordance with TrainerCentral's platform policies and the digital nature of our educational content, we generally do not offer standard refunds once course access has been granted and materials have been accessed.
• Conversation-Based Approach: Rather than offering standard refunds, we prefer to have conversations with students about any concerns or issues they may have with our courses. We are committed to working with students to address problems and ensure satisfaction with our educational services.
• Exceptional Circumstances: We will consider refund requests in exceptional circumstances, such as:
• Technical issues that prevent access to course materials despite reasonable troubleshooting efforts
• Duplicate purchases made in error
• Circumstances beyond your control that prevent you from benefiting from the course content
• Refund Process: All refund requests must be submitted in writing within 14 days of purchase, explaining the exceptional circumstances. We prefer to discuss concerns directly before considering refunds, as we may be able to resolve issues through alternative means.

2.5 Intellectual Property

• Course Content: All course materials, including recorded video lectures, presentations, notes, question and answer banks, and other educational content, are the intellectual property of APC Mastery Path and are protected by copyright law.
• Limited License: You are granted a non-exclusive, non-transferable license to access and use the course materials for your personal educational use only.
• Prohibited Uses: You may not:

• Share, distribute, or resell course materials
• Copy or download content for distribution to others
• Use materials for commercial purposes without written permission
• Attempt to reverse-engineer or extract content from the platform

2.6 User Responsibilities

• Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
• Appropriate Use: You agree to use our services in accordance with applicable laws and professional standards expected of RICS professionals.
• Accurate Information: You must provide accurate and complete information when registering and making purchases.

2.7 Limitation of Liability

• Educational Purpose: Our courses are designed to support your APC preparation but do not guarantee success in RICS assessments. Your performance depends on various factors including your experience, effort, and individual circumstances.
• Platform Availability: While we strive to ensure continuous access to course materials, we cannot be held liable for temporary service interruptions, technical issues with the TrainerCentral platform, or other factors beyond our direct control.
• Maximum Liability: Our total liability to you for any claims related to our services shall not exceed the amount you paid for the specific course or service in question.

2.8 TrainerCentral Platform Terms

• Third-Party Platform: Our courses are hosted on TrainerCentral (www.trainercentral.com), and your use of the platform is also subject to TrainerCentral's Terms of Service and Privacy Policy. We encourage you to review these documents on the TrainerCentral website.
• Platform Changes: TrainerCentral may update their platform, terms, or policies independently. We will notify you of any significant changes that affect your access to course materials.
• Compliance: We operate in accordance with TrainerCentral's rules and policy terms, and our service delivery is subject to their platform capabilities and restrictions.

2.9 Professional Disclaimer

• Educational Content Only: Our courses provide educational guidance and are not a substitute for professional experience, qualified counselling, or official RICS guidance.
• Individual Responsibility: You remain solely responsible for meeting RICS APC requirements, including securing appropriate work experience, counsellor supervision, and meeting all assessment criteria.
• No Guarantee of Results: While our courses are designed to support your success, we cannot guarantee specific outcomes or results from RICS assessments.

2.10 Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Significant changes will be communicated through email or prominent website notices. Continued use of our services after changes constitute acceptance of the modified terms.

2.11 Termination

We reserve the right to terminate access to our services for violations of these terms, inappropriate use, or other reasonable causes. You may discontinue use of our services at any time, though course fees are generally non-refundable as outlined in our refund policy.

2.12 Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

2.13 Contact Information

If you have questions about this Privacy Policy or Terms of Service, please contact us through the methods provided in our Support & Contact Information section.

All communications with APC Mastery Path are treated confidentially and in accordance with this Privacy Policy. We never share your personal information with third parties without your explicit consent, except as required for service delivery or legal compliance.